FAQs

Our offerings include Wall Art & Statement Pieces, Mirrors & Reflective Decor, and Sculptural & Metal Decor. We help you create stunning home and office spaces that grabs eyeballs of every visitor.

We strive for accuracy, but you might see slight variations. This can be due to several reasons, including lighting conditions, screen settings, or even natural material finishes. However, we ensure consistent quality in our products.

Yes, you can place bulk or corporate orders with Emberdecoration. We make sure that your orders are shipped within time, and reach you in the correct condition. All your orders are thoroughly checked before dispatch.

At present, all our deliveries are limited within the region of Hong Kong, as we don’t accept any international order at all. We deliver to Hong Kong Island, Kawloon, and the New Territories.

Generally, all deliveries take 12 business days. However, the time needed for delivery might vary based on product availability, delivery location, or even any kind of unforeseen event that might suddenly occur.

No, we don’t charge any additional fees for any delivery. There are no hidden costs at all, as we ensure complete transparency with all our customers, as we focus on building appropriate relationships with all.

Cancellations are only possible if your product is not already shipped to your location. Returns and Refunds are only accepted in the case of damaged, defective, or incorrect items. We will inspect the items first, and then approve any such request.

In case you’ve received a damaged item, please contact our team within 15 days of delivery. Your request must contain clear images of the damages and original packaging. This will ensure prompt assistance from our end.

Once checked and approved, your refunds are processed within the next 7-10 working days. However, the time needed to reflect the same in your bank account may vary depending on your bank.

We only accept Cash on Delivery mode of payment at the current time. Any other form of payment is not available. COD allows us to build higher levels of trust with our customers.

Yes, all the personal information you share with us is completely secure. We don’t sell any of your information to any third-party, and all your data is handled in accordance with the Personal Data (Privacy) Ordinance or PDPO of Hong Kong.

We have clearly mentioned all our contact details on our website. You can connect with our team, for any queries or information related to products, orders, or anything other issue.