At Emberdecoration, we aim to provide a straightforward and transparent shipping experience. This Shipping Policy outlines how orders are processed, delivered, and tracked. All practices comply with Hong Kong regulations, including the Personal Data (Privacy) Ordinance (PDPO) , ensuring that your personal information is handled responsibly throughout the shipping process.
Once an order is placed on the Emberdecoration website, it is processed promptly. Under normal circumstances, products are shipped within 24 – 48 hours of order placement . During peak periods or due to unforeseen events, processing may take slightly longer. Customers are encouraged to plan accordingly and confirm delivery availability at the time of purchase.
Before shipping, each order is cautiously prepared to maintain the quality and condition of the items. Packaging is selected to protect products during transit, minimizing the risk of damage.
Emberdecoration provides delivery services across Hong Kong. Deliveries are made to the address provided at the time of order, so it is important to ensure that all details are accurate and complete. We are unable to deliver to PO boxes or locations not accessible by standard delivery services.
Once your order has been shipped, you will receive a confirmation email with tracking information. Under normal conditions, we aim to complete product deliveries to your doorstep within 3 – 5 days of your order placement. Tracking allows you to monitor the progress of your shipment until it arrives. While we aim to deliver products within the stated timeframe, slight delays may occur due to weather, traffic, or other logistical challenges.
Customers are responsible for providing contact information and access to the delivery location to avoid failed deliveries. In case of delivery issues, please contact our support team promptly to resolve the matter.
Shipping fees are calculated at checkout and are based on delivery location and order size. These fees cover the handling, packaging, and transportation of products. Emberdecoration strives to provide a fair and transparent pricing structure for all shipping options.
Products remain the responsibility of Emberdecoration until they are delivered to the address provided by the customer. After delivery, risk passes to the recipient. Customers are encouraged to inspect items at the time of receipt and report any damage or discrepancies immediately.
Shipping-related concerns, including damaged or incorrect products, are addressed through our Return and Refund Policy. Customers should review that policy for details on initiating returns or requesting replacements.
For any questions about shipping, delivery timelines, or order tracking,
please reach out to our support team at:
Email: contact@emberdecoration.com
We are committed to providing clear communication throughout the shipping process. By placing an order with Emberdecoration, you agree to the terms outlined in this Shipping Policy, including delivery timelines, responsibilities, and the handling of personal information under the PDPO.
Emberdecoration encourages customers to review this policy periodically to stay informed about shipping procedures, updates, and any adjustments that may be made to improve service reliability.
Emberdecoration designs decorative pieces that add balance, character, and warmth to everyday living and work spaces. We focus on durable materials and thoughtful finishes, ensuring each piece offers lasting value and fits seamlessly into daily environments.
92 Wing Lok St, Sheung Wan, Hong Kong
contact@emberdecoration.com
(+852) 5925 5584
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